Returns & Refunds Policy

30 Day Return Policy

Customers may request a return within 30 calendar days from the date the container is delivered.

A return request must be submitted to CMG Container Sales before the end of the 30 day return period. Requests received after this period may not be eligible for return except where otherwise required by applicable law.

Return Eligibility

To qualify for a standard return, the container should generally remain in substantially the same condition in which it was delivered.

A return may be eligible where:

• The return request is made within 30 days of delivery.
• The customer can provide the relevant order number or other reasonable proof of purchase.
• The container has not been materially altered after delivery.
• The container has not suffered customer caused damage after delivery.
• The container can be safely collected or transported from its current location.
• The product is returned in a condition reasonably consistent with the condition in which it was originally supplied.

How to Request a Return

Before returning a container, please contact our sales team at:

sales@cmgcontainersales.com

To help us process your request efficiently, please provide:

• Your full name
• Your order number
• The delivery address
• The container type and size
• The reason for requesting a return
• Current photographs of the container where requested
• Details of any issue or damage where applicable

Our team will review the request and provide information about the next steps, including any collection or transportation arrangements that may be required.

Return Inspection

Returned containers may be inspected after collection or return to verify their identity, condition and eligibility under this policy.

The inspection may consider:

• Structural condition
• Doors and locking mechanisms
• Floor condition
• Exterior and interior damage
• Alterations or modifications
• Missing components
• Condition compared with delivery records

Normal characteristics already associated with the container's original grade or condition will not automatically make a return ineligible.

Refunds Within 14 Days

Once an eligible return has been received, inspected and approved, CMG Container Sales will initiate the applicable refund within 14 days.

You will be notified when the return has been reviewed and when the refund has been approved or if additional information is required.

After we initiate the refund, the time required for the funds to appear in your account may depend on your bank, payment provider or financial institution.

Return Transportation & Delivery Costs

Shipping containers require specialized transportation. Any return transportation arrangements should therefore be coordinated with CMG Container Sales before the container is moved.

Change of Mind Returns

Where a return is requested because the customer changed their mind or no longer requires the container, reasonable return transportation costs may be the customer's responsibility.

Incorrect or Qualifying Defective Items

If the wrong product was delivered or a verified issue resulted from an error attributable to CMG Container Sales, we will review appropriate collection, replacement or refund arrangements.

Original delivery charges that have already been incurred may not be refundable for a change of mind return, except where otherwise required by law.

Damaged, Defective or Incorrect Deliveries

Customers are encouraged to inspect the container at delivery whenever reasonably possible.

If you believe the container is materially different from the product ordered, has suffered delivery related damage, or has a condition issue that was not disclosed, please contact us as soon as reasonably possible.

Please provide photographs or other supporting information showing the issue so that our team can review the matter.

Depending on the circumstances, an appropriate resolution may include repair, replacement, collection, return or refund.

Modified & Customized Containers

Containers that have been customized, fabricated or materially modified specifically for a customer's requirements may not qualify for a standard change of mind return once the requested work has been completed.

Examples may include containers with customer requested:

• Window openings
• Personnel doors
• Roll up doors
• Electrical installations
• Insulation
• Custom painting
• Partition walls
• HVAC installations
• Plumbing
• Other structural modifications

This does not limit any rights that may apply where customized work is materially defective, incorrect or otherwise subject to rights provided by applicable law.

Order Cancellations

If you wish to cancel an order before delivery, please contact us as soon as possible.

Orders that have not entered transportation, customization or other irreversible fulfillment stages may be easier to cancel.

Once a container has been dispatched, loaded for transportation, delivered or customized, cancellation may instead need to be handled under the applicable return provisions of this policy.

Refund Method

Approved refunds will normally be issued using the original payment method where reasonably possible.

If the original payment method cannot reasonably receive a refund, CMG Container Sales may contact the customer to arrange another appropriate refund method.

Customers should ensure that any information requested for refund processing is accurate.

Questions About a Return or Refund?

If you have questions regarding this policy, an existing return, or the status of a refund, please contact us.