Shipping Policy

Shipping & Delivery Timeframe

Our standard shipping and delivery timeframe is approximately 5–7 days once an order has been confirmed and is ready for dispatch.

We make reasonable efforts to prepare, schedule and deliver orders within this timeframe.

Flat Rate Shipping Cost

CMG Container Sales charges a flat shipping and delivery rate of:

The applicable shipping charge will be displayed or communicated as part of the order before the transaction is completed.

Customers will not be charged an undisclosed shipping fee after checkout.

Order Processing

After an order is submitted, our team may review the order information before arranging transportation.

Processing may include:

• Confirming the container ordered
• Verifying payment status
• Confirming the delivery address
• Reviewing delivery access information
• Preparing the container for dispatch
• Scheduling transportation

Customers should ensure that their telephone number, email address and delivery information are accurate when placing an order.

Delivery Scheduling

Once an order is ready for transportation, delivery will be coordinated using the contact information provided with the order.

We may contact you to confirm:

• The delivery address
• Site accessibility
• Preferred placement area
• Container door orientation
• Delivery timing
• Any known site restrictions

Please remain reasonably available using the telephone number or email address provided with your order so delivery arrangements can be completed efficiently.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Before submitting your order, please verify:

• Street address
• City
• State
• ZIP code
• Recipient name
• Contact telephone number

If you discover an address error, please contact us as soon as possible before the container has been dispatched.

Delivery Site Access

Shipping containers require specialized transportation equipment and adequate space for safe unloading.

Customers are responsible for ensuring that the delivery location provides reasonable access for the delivery vehicle.

Please consider:

• Road width and condition
• Gate and entrance width
• Turning space
• Low hanging branches
• Overhead utility lines
• Soft or unstable ground
• Steep slopes
• Buildings and fences
• Drainage areas
• Space required for unloading

Container Placement

Customers should identify the intended placement location before delivery whenever possible.

The final placement area should provide appropriate support for the container and sufficient access for unloading.

The customer should also consider which direction the container doors need to face.

Delivery personnel may decline a requested placement if they reasonably determine that the location is unsafe, inaccessible or likely to cause damage to property, equipment or the delivery vehicle.

Delivery Delays

Although our standard delivery timeframe is 5–7 days, circumstances outside our reasonable control may occasionally affect transportation schedules.

Possible causes of delay may include:

• Severe weather
• Hurricanes or tropical storms
• Road closures
• Traffic disruptions
• Mechanical problems
• Carrier scheduling disruptions
• Unsafe delivery conditions
• Government restrictions
• Unexpected transportation interruptions

Where a significant delay becomes known, we will make reasonable efforts to communicate updated delivery information.

Failed or Unsuccessful Delivery

A delivery may be unsuccessful where the driver cannot reasonably or safely access the delivery location.

Examples include:

• Insufficient access space
• Unsafe road conditions
• Locked or inaccessible gates
• Undisclosed overhead obstructions
• Unstable ground
• Incorrect delivery information

Where delivery cannot be completed because of conditions within the customer's reasonable control, additional transportation, waiting or redelivery costs actually incurred may apply.

Any additional charge will be communicated before a redelivery is arranged.

Inspection at Delivery

Customers are encouraged to inspect their container at the time of delivery whenever reasonably possible.

Please check:

• Container size
• Container type
• General exterior condition
• Doors and locking bars
• Floor condition
• Any visible transportation damage

Used containers may have normal cosmetic wear consistent with their advertised condition grade.

Damaged or Incorrect Delivery

If your order arrives materially damaged during transportation or you receive a container materially different from the container ordered, please contact us as soon as reasonably possible.

We recommend taking clear photographs showing:

• The complete container
• The affected area
• Any visible damage
• Container identification where available

Our team will review the information and determine the appropriate resolution based on the circumstances.

Changes Before Delivery

If you need to change your delivery information, please contact us as soon as possible.

Address or delivery changes requested before dispatch may generally be easier to accommodate.

Once an order has entered transportation, certain changes may not be possible without rescheduling or additional transportation arrangements.

Shipping & Delivery Questions

If you need help with an order, delivery address or delivery arrangements, please contact CMG Container Sales.